F.A.Q

Anyone with a valid identity certificate in the UK and over the age of 17 can transfer money.

To send money, the person who will send the money in the United Kingdom must come along with documents showing your current ID and address.

In the transactions made before 13:30, the same day is not guaranteed for the transactions made after 13:30.

Your money transfer transactions are paid only in Turkish Lira, Dollar and Euro from banks and PTT branches in Turkey.

Yes, your money transfer is done at the weekend. But beneficiary can get the money on the first working day following the weekend.

We are able to send money to all banks in Turkey. In addition to banks, we can deliver the money of our beneficiary without bank accounts with PTT.

We are able to send money to all banks in Northern Cyprus such as Ziraat Bank Is Bank Garanti Bank. We deliver the money through PTT in Northern Cyprus for your recipient who does not have a bank account.

We are able to send money to Turkey, Albania, Bulgaria, Northern Cyprus and Kosovo.

We can transfer money to 81 provinces of Turkey.

We cannot process with Identities of the Turkey. We accept United Kingdom, European Union Identities and identities other than passports.

Yes. you can send us an e-mail about the transfer. After e-mail you have delivered your required documents applicable to us in the UK, you can confirm your transactions and make your money transfer.

Yes, you can if you are our registered customer. We provide money transfer services on the phone. ones you have to pass the security checks.

If your recipient information is incorrect, your money will not reach the recipient. The transaction starts the return process and the money is forwarded to the sender as soon as possible. There is no such thing as losing your money.

Once your transaction has been switched to the system, no changes can be made to the recipient information.

No. Your money submissions can be sent to your receiving bank in Turkish Lira, if your transfer directly to PTT your recipient can take Turkish Lira, Euro and Dollar at any  PTT branches.

Without bank account information, your recipient can withdraw the money you send from PTT branches with their identities.

For transactions made from our branches, it can be carried out by coming to our branches, and in the transactions made by phone, the cancellation can be made by obtaining an e-mail confirmation after the cancellation notice is made by telephone.

Your money transfer process is paid by the receiving bank in exchange for a receipt to the sender within 24 hours after it has been returned to us.

Once the transactions are out of our system, they cannot be canceled. If a refund is requested, the transfer fee is deducted and refunded.

You can do your transactions by calling us by phone.

Yes. Just let us transfer declare incorrectly or incomplete. We make arrangements with a £10 processing fee.

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